Shipping Policy

At Chill and Savor, we manage logistics with the extreme care and precision that high-ticket purchases deserve. Because we work exclusively with domestic supplier networks and specialized carriers, your investment remains fully protected, insured, and tracked from our warehouse facilities straight to your doorstep.

Shipping Coverage Area

We currently ship to street addresses located within the Continental United States only. Due to carrier size restrictions and insurance requirements for luxury appliances, we cannot deliver to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, or P.O. Boxes.

Order Confirmation

The moment you complete your purchase, you will receive an automated order confirmation email verifying your transaction details. This confirms that our system has logged your order and pre-authorized your payment. Behind the scenes, our logistics team immediately begins verifying inventory with our domestic supply centers to allocate your unit for dispatch.

Order Processing Time

Standard handling and processing takes between 3–5 business days. During this window, warehouse technicians conduct quality checks, reinforce protective packaging, and prepare your order for carrier pickup. Orders are processed Monday through Friday, excluding standard federal holidays.

Shipment Notification & Tracking

As soon as your package leaves the distribution center, we will email you a shipping confirmation containing your official tracking link. For heavy or oversized shipments moving via freight, the carrier will also reach out to you directly via phone to schedule a dedicated delivery window before arrival.

Estimated Delivery Time

Once dispatched, transit time averages 3–7 business days depending on your distance from our domestic shipping hubs. Combined with handling times, the typical total delivery time ranges between 7–12 business days from the moment you complete checkout.

Shipping Carriers & Freight Delivery

We partner with reliable freight and ground logistics networks, including FedEx, UPS, USPS, and premier national freight carriers. Large items that require freight transport are shipped via standard delivery. For safety and liability reasons, a signature is required upon delivery, and we recommend inspecting the exterior packaging thoroughly before signing carrier paperwork.

Delays & Exceptions

If an item is out of stock or requires special fulfillment, the customer is contacted with updated timelines immediately so you can decide whether to maintain your order or request a full refund. Should unexpected transit delays occur while your order is en route, we proactively notify customers if delays occur to ensure you are never left guessing.

Contact Information

Our team is here to ensure your delivery process is smooth and effortless. For questions regarding tracking, delivery scheduling, or logistics assistance, please reach out to us:

• Brand: Chill and Savor

• Support Email: support@chillandsavor.com

• Website: chillandsavor.com