Returns & Exchanges Policy

At Chill and Savor, we stand behind the quality of every wine refrigerator we deliver. Investing in luxury climate storage is a major decision, and we want you to feel completely confident from the moment you place your order through years of enjoying your collection. If your purchase isn’t a perfect fit for your home, our simple and fair return process is designed to protect your investment and ensure your complete satisfaction.

Policy Overview

We accept returns and exchanges on eligible items within our specified policy window. Every returned item undergoes a standard quality inspection upon arrival at our distribution facility to verify its condition before a credit or replacement is processed.

Return Window

You have 30 days from delivery to initiate a return or exchange request. The 30-day window begins on the date the tracking number reflects successful delivery to your address.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be in brand-new, unused condition. It must be packed securely in its original packaging, including all inner foam, accessories, manuals, and hardware that arrived with the unit. Items that have been installed, modified, or show clear signs of use cannot be accepted for a standard return.

Return Shipping Responsibility

• Buyer’s Remorse Returns: If you decide to return a product due to preference, fit, or change of mind, the customer is responsible for the return shipping costs. To make this process convenient, we can provide a prepaid return shipping label or freight pickup service, and the actual cost of the return shipping will be deducted from your final refund.

• Our Error, Defective, or Wrong Items: If you receive a defective unit or the wrong item was shipped, Chill and Savor covers all return shipping fees.

Original Shipping Cost Policy

If you choose to return an eligible item, your original shipping cost is refunded in full as part of your total reimbursement.

Restocking Fees

We believe in straightforward, transparent pricing. We do not charge restocking fees on returns that meet our eligibility guidelines.

How to Start a Return or Exchange (RMA Process)

To initiate a return or exchange, send an email to support@chillandsavor.com with your order number, reason for return, and clear photos of the item in its original packaging. Once approved, our team will issue an official Return Merchandise Authorization (RMA) along with detailed packing instructions and your prepaid shipping label or freight pickup schedule. Returns sent without an RMA cannot be processed.

Damaged or Defective Items

Please inspect your shipment thoroughly upon arrival.

• Freight (LTL) Deliveries: For large, heavy appliances delivered on a pallet, any visible exterior packaging damage must be reported within 48 hours after delivery. Please note damage on the driver’s delivery receipt before signing.

• Small Parcel (UPS/FedEx): For smaller parcel deliveries, shipping damage or functional defects must be reported within 15 days after delivery.

When reporting damage, email support@chillandsavor.com with clear photos of the damaged unit and external packaging so our team can immediately arrange a replacement or repair at zero cost to you.

Cancellations

You may cancel your order for a full refund if canceled before shipping. Once an item has departed our warehouse and is in transit with the carrier, it falls under our standard 30-day return policy.

Refund Processing Time

Once your returned item arrives at our facility and completes inspection, your refund will be processed within 7 business days after the item is received and inspected. Refunds are credited back to your original payment method, and you will receive an automated email notification confirming the transaction.

Exchanges Process

If you would like to exchange your unit for a different model, size, or finish, contact our support team to start an RMA. For standard exchanges, the customer is responsible for return and reshipment costs. Once the original item passes inspection, your new order will be dispatched.

Final Reassurance Statement

We value your trust above all else. Our dedicated team is here to support you at every step, ensuring that your experience with Chill and Savor is seamless, transparent, and entirely worry-free.